Emobile e5 30 day Top up Problems

Hi Alf the helper here, standing in for mr.elderly.  No doubt you wouldn't be here unless you've already gone through the emobile forums, pdf's, haven't found an answer and are topping up too late in the evening to ring the emobile support line on 1890 690 000

By far the most common problem faced by the new mobile broadband user is just how in hell do you top up or why after topping up, you can't use the 30 day top up offer, most likely resulting in the following text message

Sorry you cannot sign up to the offer as you do not have enough credit on your account. To top up call 1743 with your credit or laser card details.

Now like me you've noticed the e5 dosen't have a keypad to call 1743, so whadda you do?

The secret like most secrets is simple.

Top up and apply for the 30 day pass 
BEFORE you "Connect" to the internet

I'll explain, imagine the e5 is your mobile phone, and like a mobile phone once switched on and getting a signal can send and receive service messages and requests.  Send you say! yes I do and yes you guessed it, send by using  the e5 mobile hub "homepage" on your computer.


So let's start, ensure your e5 is switched on and "NOT CONNECTED" to the Net, evidenced by the missing icon on the e5 window

Next open the e5 "homepage" in your browser by clicking your desktop icon, ensure the "Connection" tab confirms you are "disconnected" if not click the "Disconnect" button.

 Good! the rest should be plain sailing, assuming you've got a mobile signal (the icon in the very left of the e5 window) Click on the "Top up" tab and enter your prepay 12 digit code

Once you've "Topped Up" head to the "Text" tab and await confirmation of you new balance.  No point in doing anything until you get that confirmation.  On rare occassions, checking your balance under the "balance" tab can help, though not always.  You'll know you've successfully topped up when you see the following

  But we're not done!!! head to the "Offers" tab and type in 30 day to opt for the current prepay offer.  Click OK........

Back to the "Text" tab and await a text confirmation similar to the following.....

30 day pass confirmed, please disconnect and reconnect your session to access eMobile Broadband until 11-11-11.

Then simply "log out" of the "Homepage",  log back on and under the connection tab click "Connect" if your ready to surf the web and we're good to go.  Shimple :)

The down side:
If you've entered the prepay code, whilst "connected" to the Net, emobile will automatically deduct a one day pass, thereby cancelling any chance you had of using the 30 day offer.  Solution? ring emobile support (1890 690 000) the next morning, explain what happened and if this is your first time, with a bit of luck, they may activate your 30 day pass, though legally they don't have to.

If you have any questions, leave a comment at the bottom of this extraordinarily long post and I'll do my best to help if I can

Posted by "Alf the helper"